Shipping policy

Shipping and Payment Information

Thank you for shopping at AQ Perfumes. We strive to provide a smooth and convenient shopping experience for our customers. Please review the following information regarding shipping and payment options:

 Processing Time: We aim to process and ship orders within 1 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

Delivery Time: The estimated delivery time depends on your location. Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances or factors beyond our control, such as weather conditions or customs procedures.

  • All orders are shipped from Florida.

  • Once your order ships, you will receive a tracking number via email to monitor the delivery progress through UPS or USPS.

  • Estimated Delivery Times:

  • Within Florida: 2-4 business days
  • Out of State: 2–8 business days (depending on destination)

Shipping Charges: Shipping charges will be free based on the total weight of your order and your delivery address.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Payment

 Payment Methods: We accept various payment methods to accommodate our customers' preferences. The available payment options will be displayed during the checkout process. These may include credit cards, debit cards, PayPal, and other secure online payment gateways.

 Security: We prioritize the security of your payment information. All online transactions are encrypted using secure socket layer technology to protect your personal and financial data.

Order Confirmation: Upon successful payment, you will receive an order confirmation email with the details of your purchase, including the items ordered, billing address, and shipping address. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.

Currency: All prices displayed on the website are in US dollars. 

Order Issues and Support

Order Issues: If you encounter any issues with your order, such as missing items, damaged products, or delivery problems, please contact our customer support team as soon as possible. We will work diligently to resolve any issues and ensure your satisfaction.

Customer Support: Our dedicated customer support team is available to assist you with any inquiries or concerns you may have. You can reach us through the contact information provided on the website.

Please note that the shipping and payment information provided above is subject to change without prior notice. We recommend reviewing this information before placing an order to ensure you have the most up-to-date details.

Thank you for choosing AQ Perfumes. We appreciate your business and look forward to serving you.