Collection: FAQ (Frequently Asked Questions)

How long does shipping take?

Orders are shipped the following business day after being placed. We currently offer free standard shipping, which typically takes 3 to 8 business days, depending on the destination of your package.

Do you accept returns or exchanges?

We accept free returns within 30 days of receiving your order.All items must be returned in its original condition ( original box and sealed if it the case). We will charge a fee for items that has been opened or used to cover a loss of value, 100% of our fragrances are authentic with a money back guarantee. AQperfumes.com reserves the right to deny returns, refunds, or exchanges in cases of suspected fraud, abuse, or misuse of the return policy. We do not accept any type of exchanges.

Are your perfumes original?

"We proudly guarantee that all our perfumes are 100% authentic and original, sourced directly from trusted suppliers and authorized distributors to ensure quality and customer trust. Our commitment to quality ensures that every fragrance you purchase is genuine, original, and delivered with the utmost care and integrity. We do not sell imitations, knock-offs, or counterfeit products."

What is a perfume tester and is it the same quality?

A tester is a version of a perfume that is made for display or sampling purposes in stores. It contains the same exact fragrance and quality as the regular (retail) version—no difference in scent, concentration, or lasting power.A tester is a great way to get the real perfume at a lower price, just with less pretty packaging. Perfect if you care more about the scent than the bottle display.Tester bottles may be labeled "tester" and might arrive in a white box. They are 100% original and unused.

Do you offer nationwide or international shipping?

We currently offer shipping exclusively within the United States to ensure the safety and security of your order.

Do you offer discount codes or loyalty rewards?

We offer 2% cash back on every customer purchase. This cash back is accumulated as store credit and can be used exclusively on our website at checkout. You have the option to apply your credit during checkout or save it for a future purchase.

This credit does not expire.

To view your accumulated cash back, please sign in to your account. If you are using a desktop device, the sign-in link is located at the top right corner of the website. On mobile devices, you can find it at the bottom left corner.

Once signed in, navigate to your Profile to view your available store credit balance."Please note that your cashback will not appear in your account until your order has been processed and shipped."

Do you offer wholesale pricing for resellers or boutiques?

We offer wholesale pricing for our customers.
To inquire about wholesale pricing, please email us at myfragranceheaven@gmail.com, and a member of our team will get back to you promptly.